Help

Cirque Club is an online community of Cirque du Soleil fans who want access to exclusive news and a place to discuss Cirque du Soleil with other members.

Cirque du Soleil respects the privacy of its members and does not sell or lease out any information about Cirque Club members.

For exclusive access to Cirque du Soleil screensavers and desktop images, Cirque Club members need only log in and click ‘Downloads.’

Cirque Club’s list of cities includes only those which Cirque du Soleil is presently performing in, or has planned to visit. Cirque du Soleil adds cities and countries to the list, each year, so it may not be long before you’ll see your area in list, one day.

Your mobile number is only necessary during registration should you wish to receive Cirque Club messages on your phone.

Cirque Club does not provide technical support.

Cirque Club membership is absolutely free!

Cirque Club members enjoy many exclusive privileges. Members are among the first to know when a Cirque du Soleil event or show will be coming to their area, are first in line for tickets with exclusive pre-sales (when offered), and often enjoy special offers on tickets. Cirque Club members also have access to exclusive photos and videos, downloadable screensaver and desktop images, and invitations to special events.

To become a Cirque Club member, visit Cirque Club website.

When a pre-sale for tickets to a Cirque du Soleil event or show in your area is available, members are emailed links and instructions on how to purchase such tickets. If you are a member, and did not received this email, you must log in and select your city to get access to the pre-sale.

Cirque du Soleil does not offer ticket pre-sales for its fixed venue shows.

Cirque Club occasionally offers its members discounts on tickets for fixed venue shows. To find out if any such offers are on now, log in and click ‘Exclusive Offers.’

You’ll find all promotions currently under way when you log in and click ‘Exclusive Offers.’

If a password is necessary to get access to a promotion, you’ll find all such passwords when you log in and click ‘Exclusive Offers.’

To change an email address or other information within your Cirque Club profile, just log in, click ‘Update My Profile,’ and make changes to the appropriate fields.

To cancel your Cirque Club membership, just log in, click ‘Update My Profile,’ and then click ‘Cancel my membership at any time’ at the top of the page.

To reactivate your Cirque Club profile, please contact us. If your email address has changed since your last membership, be sure to have your original address so we can track down your previous profile.

To change your Cirque Club forum preferences, just log in, click ‘Update My Profile,’ and then click ‘Registration’ to update the appropriate preferences.

One problem may be with your computer’s pop-up blocking preferences. To register, you will need to either deactivate your pop-up blocker, or add ‘www.cirquedusoleil.com’ to your computer’s list of permitted pop-up websites. If the problem persists, we can complete your registration for you. Just send us your full name, postal code, country of residence, and the list of cities you would like to receive information and alerts about.

If you haven’t received your Cirque Club membership confirmation, yet, verify that your email account is accepting email from the following addresses: contact@cirquedusoleil.com , cirqueclub@cirquedusoleil.com , or clubcirque@cirquedusoleil.com . If you still don’t receive your membership confirmation, please contact cirqueclub@cirquedusoleil.com.

If you would like to receive less Cirque Club emails, just log in, click ‘Update My Profile,’ and reduce the number of cities you’ve asked to receive information and alerts for. If you want to change the number of forum-related emails you receive, click ‘Update My Profile,’ then click ‘User Forum’ and select whether you should receive an email for every new message posted or no emails.

Profiles are automatically deactivated when Cirque Club has received numerous error messages from a member or their internet service provider. Reasons for such error messages include an inbox which is full, an incorrect email address, or the internet service provider is somehow rejecting all Cirque Club email.

Please contact us should you be experiencing difficulty modifying your Cirque Club profile ( cirqueclub@cirquedusoleil.com ). If your email address has changed since becoming a member, be sure to include the original email address used to register so we can track down your previous profile.

For security reasons, Cirque Club does not have access to members’ passwords. Please verify that you’ve entered the correct email address (the one used during registration), and that you’re entering your password as originally typed.

For security reasons, Cirque Club does not have access to members’ passwords. If you’ve forgotten your password, click ‘Forgot your password?’ on Cirque Club’s login web page and follow the instructions to change your password.

For technical reasons outside of our control, it is possible that some Cirque Club emails do not reach their destination. Sometimes, messages sent are blocked by filters or Cirque Club’s email address is specifically blocked by the receiver’s email account. It may also be a simply internet service provider issue. One thing is sure: members who have selected to received certain emails are being sent those emails.

Cirque Club does not provide technical support. Please verify the intended receiver’s email address and try again.

Cirque Club employs Flash media. It’s possible your computer is blocking all such Flash media windows in your browser. To resolve the issue, either deactivate the Flash media blocker in your browser or add www.cirquedusoleil.com to your browser’s list of permitted websites that use Flash.