Cirque du Soleil
Cirque du Soleil
Close
 
 
 
 

Help

Shows

Everything you want to know about Cirque du Soleil productions!

Looking for specific information? You can access the most Frequently Asked Questions by selecting the show of your choice.

Cirquedusoleil.com is owned and managed by:
Cirque du Soleil
8400, 2E Avenue, Montreal, Quebec, H1Z 4M6 Canada
contact@cirquedusoleil.com

 
Michael Jackson The Immortal World Tour
Now Playing: Mexico City , Mexico
Next city: Guadalajara , Mexico

Michael Jackson THE IMMORTAL World Tour

 
 

About

 What is the Michael Jackson THE IMMORTAL World Tour ?

The Michael Jackson THE IMMORTAL World Tour is a riveting fusion of visuals, dance, music and fantasy that immerses audiences in Michael’s creative world and literally turns his signature moves upside down, Michael Jackson THE IMMORTAL World Tour unfolds Michael Jackson’s artistry before the eyes of the audience. Aimed at lifelong fans as well as those experiencing Michael’s creative genius for the first time, the show captures the essence, soul and inspiration of the King of Pop, celebrating a legacy that continues to transcend generations.

If you want to learn more on Michael Jackson THE IMMORTAL World Tour, please visit the show page.

 In which cities is Michael Jackson THE IMMORTAL World Tour  playing?
For Michael Jackson THE IMMORTAL World Tour  most up to date tour schedule, including dates and cities, please visit THE IMMORTAL World Tour  page .
 How long is Michael Jackson THE IMMORTAL World Tour ?
Michael Jackson THE IMMORTAL World tour is a 2 hour performance: first act of 1h, a 20min intermission and a 50 minute 2nd act.
 Is Michael Jackson THE IMMORTAL World Tour appropriate for children?
the Michael Jackson Immortal world tour is more like a live concert and not your typical Cirque du Soleil show and therefore, we would not suggest you bring a child under 5 years old to this performance, as the music is very loud. That is why we do not recommend this show for young kids and there is no children rate. If you still wish to bring your child, he/she does need a ticket, even if he/she spends the evening on your lap.
 Does Michael Jackson THE IMMORTAL World Tour use any special effects?
More information to come.
 

Buy tickets

 How do I buy tickets for Michael Jackson THE IMMORTAL World Tour?
Tickets for Michael Jackson THE IMMORTAL World Tour may be purchased online on the Michael Jackson THE IMMORTAL World Tour page.
 Which credit cards are accepted?

Tickets may be purchased using VISA, Mastercard or American Express.

 What is the maximum number of tickets allowed per purchase?
The maximum number of tickets that can be bought per purchase is eight (8).
 How do I buy tickets without a credit card?
You may purchase tickets with cash at the arena’s box office. Please call the arena, directly, for box office hours of operation.
 Are tickets available for persons with limited mobility?
Yes, tickets for persons with limited mobility may be reserved with a credit card by calling the arena directly.
 Are there group ticket rates?
Should you like to reserve tickets for groups, please call the arena directly.
 Is there a VIP Rouge option for Michael Jackson THE IMMORTAL World Tour ?
As Michael Jackson THE IMMORTAL World Tour is performing in an arena, and not a Cirque du Soleil  Big Top, the VIP Rouge option is not available.
 Are there military discounts?

There are no military discounts.

 What are service charges for?
Service charges apply to all Cirque du Soleil ticket sales, no matter the event. Cirque du Soleil service charges cover costs associated with providing our customers with the option of advance ticket sales (including software and employees), that they may purchase tickets by phone or online from the comfort of their home rather than waiting at a box office.
 Is there a Cirque Club pre-sale for Michael Jackson THE IMMORTAL World Tour tickets?
Yes. Cirque Club members who have selected the city where Michael Jackson THE IMMORTAL World Tour will perform are notified of exclusive, members-only pre-sales.
 Are there discounts for travel agents?
There are no travel agent discounts for any of Cirque du Soleil’s shows.
 What is an electronic ticket?
An electronic ticket is a ticket emailed to you (as a PDF document) minutes after your purchase. Print the electronic tickets on your printer and bring them to the show. It is important that each ticket be printed on its own sheet of paper. Electronic tickets require Adobe Acrobat Reader software on your computer in order to read and print them. It’s free, and can be downloaded at Adobe's Official Website.
 Are there Michael Jackson THE IMMORTAL World Tour gift cards?
Cirque du Soleil does offer a gift card for Michael Jackson THE IMMORTAL World Tour. The gift card is applicable only to U.S. Show ticket purchases exclusively and is redeemable only at www.cirquedusoleilgift.com.
 What is a credit card’s verification code (also known as ‘verification number’)?
A Mastercard or VISA credit card verification code is a three-digit number located on the back of the card, at the end of the signature space. American Express cards’ verification codes are four-digit numbers found on the front of cards, just above and to the right of the credit card number.
 Is my transaction cancelled when the countdown reaches zero?

The countdown indicates the time remaining to complete that particular step of the ticket-buying process before the tickets are put back into circulation.

When a countdown has 30 seconds remaining, the system will ask whether you need more time.

 What do I do if my computer crashes while purchasing tickets?
If your computer crashes during an online ticket purchase contact us or call directly the arena.
The different box office phone numbers can be found can be found on the "Map and info" page for each city.
 How can I reserve a specific seat?
The online ticket buying process does not allow for the purchase of specific seats. For your convenience, the online process offers the best available seating options from the category of ticket chosen (given your desired number of seats). If you wish to select specific seats, you may do so by phone after Cirque Club pre-sale dates.
 

Purchased tickets

 I haven’t received my tickets!
If you haven’t yet received your tickets, please contact us or call the arena directly.
 I’ve lost my tickets and/or confirmation!
If you’ve lost your tickets or confirmation, please contact us or call the arena directly.
 Can I exchange or cancel my tickets?
All ticket sales are final. There are no exchanges or refunds.
 Can I give my tickets to someone to use?

For someone else to use your tickets for Michael Jackson THE IMMORTAL World Tour,  that person should have the following with them when they arrive at the arena: a photocopy of both sides of the credit card used to purchase the tickets (the first 12 numbers of the card may be blacked out), a photocopy of one of the purchaser’s pieces of identification (such as a driver’s license), a letter acknowledging the gift signed by the purchaser, and the original ticket purchase’s confirmation number.

 What should I do if I can’t print my electronic tickets?
If you cannot print your electronic tickets contact us or call the arena directly. The different box office phone numbers can be found on the "Map and info" page for each city.
 

Miscellaneous

 How do I get on site?
For directions to the show, please contact the venue where the show is performing.
 Is there parking available?
For information on parking, please contact the arena directly.
 Is the venue air-conditioned?
For information on air-conditioning, please contact the venue directly.
 May I take pictures during the show?
For licensing and security reasons, all photo and video cameras are strictly prohibited.
 

Will there be Michael Jackson THE IMMORTAL World Tour merchandise available?

Yes, Michael Jackson THE IMMORTAL World Tour and Cirque du Soleil merchandise is available for purchase at the arena and from Cirque du Soleil online Boutique.
 Will there be Cirque du Soleil merchandise available?
Yes, Michael Jackson THE IMMORTAL World Tour and Cirque du Soleil merchandise is available for purchase at the arena and from Cirque du Soleil online Boutique.
 Can I buy drinks and food on site?
Yes, drinks and food are available at the arena. For more information, please contact the arena directly.
 

Is there an Michael Jackson THE IMMORTAL World Tour CD?

Yes, Michael Jackson THE IMMORTAL World Tour CD is available from Cirque du Soleil online Boutique and on site at the show.
 

Is there an Michael Jackson THE IMMORTAL World Tour DVD?

At the present time, Michael Jackson THE IMMORTALworld tour is not available on DVD. It is not currently planned to release it, but should anything change, we will post the information on our website as soon as possible.
 Can I access the on site boutique if I don’t have tickets to the show?
Only people with tickets to the show may access the on site boutique.
 How do I make a request to perform a wedding proposal before or during the show?
While we would very much like to accommodate requests for public wedding proposals before or during the show, we cannot. We receive many such requests, and so we must always refuse.
 

How can I go backstage at Michael Jackson THE IMMORTAL World Tour?

Backstage visits at Michael Jackson THE IMMORTAL World Tour are not possible. We receive many such requests, and so we must always refuse.

 

How can I meet the artists of Michael Jackson THE IMMORTAL World Tour?

It is not possible to organize visits with artists and trainers. They have extremely busy schedules and so we respect the little down time they have by not offering visits.

 What can I do if I’ve lost something at the arena?
If you believe you’ve lost something at the arena, please contact the arena directly.
 
 

Your question has not been answered?

Send it to our customer service department!

 
 
 
 
 
 
Success! Your question has been submited succesfully and you should hear from us in the next 24 to 48 hours.