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Everything you want to know about Cirque du Soleil productions!

Looking for specific information? You can access the most Frequently Asked Questions by selecting the show of your choice.

Cirquedusoleil.com is owned and managed by:
Cirque du Soleil
8400, 2E Avenue, Montreal, Quebec, H1Z 4M6 Canada
contact@cirquedusoleil.com

 
Mystere
Now Playing: Las Vegas , United States
 
 

About

 What is Mystère?
Mystère breathes rhythm and music! An intense sensory experience, Mystère features constant motion, high-energy acrobatics, evocative dances, colorful costumes and vivid lighting. If you want to learn more on Mystère, please visit Mystère page.
 How long is Mystère?
Mystère is 90 minutes long, not including an intermission.
 Is Mystère appropriate for children?
Mystère is for children of all ages. Children over 1 year old must purchase a ticket even if the child will be on a parent’s lap during the performance. Please note that moments of loud noises and darkness used during the show may frighten some children.
 Does Mystère tour different cities?
Mystère is a permanent show at a fixed location, and therefore does not tour. Mystère was created for Treasure Island in Las Vegas and is performed in a theater built specifically for the show.
 How long has Mystère been performing?
Mystère has been performing at Treasure Island Hotel & Casino since its premiere, December 25, 1993.
 

Buy individual tickets

 How do I buy tickets for Mystère?
Tickets for Mystère may be purchased online; by phone, at (702) 894-7722, or toll-free, 1-800-392-1999; and in person at one of the following Las Vegas casinos: MGM Grand, New York New York Hotel & Casino, Luxor, The Mirage, Bellagio, or Treasure Island.
 How far in advance may I purchase tickets for Mystère?
Tickets for Mystère may be reserved up to four months in advance of a performance.
 Are there discounts for travel agents?
There are no travel agent discounts for Mystère.
 Are there discounts for children?
Children between the ages of 1-12 years are eligible for discounts. Such tickets are not available for purchase online, and must by reserved in person at the Treasure Island box office, or by phone, at (702) 894-7722 or toll-free number 1-800-392-1999.
 How may I purchase tickets for someone with limited mobility?
Tickets for those with limited mobility may be obtained by calling the Treasure Island box office, at (702) 894-7722 or toll-free number (800) 392-1999. Such tickets are not available for purchase online.
 At what age must children purchase tickets?
Tickets must be purchase for children over 1 year of age.
 Are there military discounts?
There are discounts for military personnel. These discounts may be obtained by purchasing tickets at the Treasure Island box office, or by phone, at (702) 894-7722. Such discounts are not available when purchasing tickets online.
 Is there a VIP ROUGE option for Mystère?
There is no VIP ROUGE option for Mystère.
 Are there group ticket rates?
To reserve tickets for groups of 12 or more, please visit Cirque du Soleil Las Vegas website.
 Which credit cards are accepted?
Tickets may be purchased using VISA, Mastercard or American Express.
 Where do I pick up my tickets?
Tickets purchased for Mystère must be picked up at the Treasure Island box office at least one hour before the show. After that time, all tickets still waiting to be picked up will be cancelled.
 Are there Mystère gift cards?
Cirque du Soleil does offer a gift card for Mystère. The gift card is applicable only to U.S. Show ticket purchases exclusively and is redeemable only at www.cirquedusoleilgift.com.
 How do I buy tickets without a credit card?
You may purchase tickets, without a credit card, at the Treasure Island box office, or at one of the following Las Vegas casinos: MGM Grand, New York New York, Luxor, Bellagio, The Mirage.
 How can I reserve a specific seat?
The online ticket buying process does not allow for the purchase of specific seats. For your convenience, the online process offers the best available seating options (per section) for you to choose from (given your desired number of seats and price range).
 Is my transaction cancelled when the countdown reaches zero?
Yes, once the countdown timer reaches zero the order is cancelled.
 Is there a Cirque Club pre-sale for Mystère tickets?
There are no Cirque Club member pre-sales for fixed venue shows in Las Vegas.
 Are there any discounts, contests or promotions for Cirque Club members?
Cirque Club privileges do not apply to Cirque du Soleil’s fixed venue performances.
 

Purchased individual tickets

 I haven’t received my order confirmation.
If you haven’t yet received your order confirmation, please contact us or call the Treasure Island box office, directly, at (702) 894-7722, or toll-free, 1-800-392-1999.
 Can I exchange or cancel my tickets?
All ticket sales are final. There are no exchanges or refunds.
 What do I do if I’ve lost my tickets?
If you’ve lost your tickets, please contact us or call the Treasure Island box office, directly, at (702) 894-7722, or toll-free, 1-800-392-1999.
 Can I give my tickets to someone to use?
Tickets for Mystère are non-transferrable.
 

Buy group tickets

 What constitutes a group order?
A group consists of 12 or more tickets attending a single performance with one method of payment.
 Is there an advantage to placing my group order early?
Booking early allows your group best seating availability and options. Advance bookings are also eligible for group discounts.
 Will I automatically get the best seats for my group?
Various price categories are offered. Cirque du Soleil will always reserve the best available seats at the time of booking within your preferred price category. We suggest booking as early as possible to ensure the best seating availability.
 Can children attend the show?
There are no age restrictions at Mystère. All guests 12 months and older are required to have a ticket for entry into the theatre. Please inform us if you have children in your party. Children’s pricing is available.
 Do you accommodate those with special needs?
Yes, special needs seating is available at each theatre – please notify Cirque du Soleil prior to placing your order if you require access to special needs seating areas.
 How do I submit a group ticket order?
1. Request a group contract by calling 702-352-0197 toll-free 866-353-5625 or by email: lasvegas.sales@cirquedusoleil.com.
2. Complete the Group Ticket Sales Contract. Payment details must be included on the contract.
3. Submit your Group Ticket Sales Contract and signed Policies & Procedures Agreement via fax (702.352.0235) directly to the Account Executive assigned to your booking.
4. Cirque du Soleil reserves the best available seats in your selected category.
5. Detailed confirmation that includes exact seat locations, pick-up instructions and ticket office hours will be sent to you via email.
 Once I have submitted my order how long does it take to process?
Generally, group processing takes a minimum (2) business days after payment has been processed.
 How can I pay for my Group?
Accepted forms of payment include credit card or wire transfers; All payable in US dollars. Personal checks and cash cannot be accepted for group orders.
 Are there any taxes added to the ticket price?
Yes, there is a 10% live entertainment tax (LET) added to the cost of each ticket.
 Are there any services fees?
There is a one-time Group Fee of $15.00 charged to each group order.
 Can I make revisions to an existing group order?
Yes, revisions must be requested in writing by responding directly to the confirmation email sent by Cirque du Soleil. Please refer to the Group Sales Policies & Procedures Agreement. Group orders are considered final once printed.
 Once my group order is confirmed, how do I get the tickets?
Group tickets are only available for pick-up at the performing show’s Ticket Office. Pick-up instructions are specified within the group ticket confirmation document.
 Is there a VIP ROUGE or any reception options for Mystère?
There is no VIP ROUGE option for Mystère. We would be happy to recommend nearby venues for your pre/post show functions.
 Can I use Cirque du Soleil logos and graphics for invitations or flyers?
Yes, once a group order is confirmed you may request official show logos/visuals. A Graphic Release Contract will be drafted and must be submitted for approval by our Marketing Department; Cirque du Soleil logos/visual will be provided upon approval. Please contact your Account Executive for detailed information.
 

Miscellaneous

 Is there a Mystère CD?
Yes, a CD featuring Mystère’s soundtrack is available at the Treasure Island boutique, and from Cirque du Soleil online Boutique.
 Is there a Mystère DVD?
While a DVD of the show, Mystère, is not available, the documentary, Mystery of Mystère - a captivating documentary that promises to satisfy one’s inner scientist and curiosity - is available at the Treasure Island boutique and from Cirque du Soleil online Boutique.
 Will there be Mystère merchandise available?
Mystère merchandise may be purchased at the Treasure Island boutique and from Cirque du Soleil online Boutique.
 Can I buy drinks and food on site?
Yes, drinks and food are available at various restaurants and counters near the venue within the casinos.
 How do I get to the Treasure Island's theater?
Treasure Island is located at:
3300 Las Vegas boulevard South Las Vegas, Nevada
89109

For detailed directions, visit Mystère map and info page.
 Is there any parking available?
Free parking is available within Treasure Island’s main parking garage.
 May I take pictures during the show?
For licensing and security reasons, all photo and video cameras are strictly prohibited.
 How do I make a request to perform a wedding proposal before or during the show?

While we would very much like to accommodate requests for public wedding proposals before or during the show, we cannot. We receive many such requests, and so we must always refuse.

 How can I go backstage at Mystère?
Unfortunately, it is not possible to go backstage at Mystère.
 How can I meet the artists of Mystère?
It is not possible to organize visits with Mystère artists and trainers. They have extremely busy schedules and so we respect the little down time they have by not offering visits.
 What can I do if I’ve lost something at the venue?
If you believe you’ve lost something at the venue, please call Treasure Island, directly, at (702) 894-7722, or toll-free, 1-800-392-1999.
 
 

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