Cirque du Soleil
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Shows

Everything you want to know about Cirque du Soleil productions!

Looking for specific information? You can access the most Frequently Asked Questions by selecting the show of your choice.

Cirquedusoleil.com is owned and managed by:
Cirque du Soleil
8400, 2E Avenue, Montreal, Quebec, H1Z 4M6 Canada
contact@cirquedusoleil.com

 

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Buy tickets

 How do I buy tickets for Riviera Maya 2014?
It is possible to purchase tickets for Riviera Maya 2014 on our website. The box office phone numbers can be found at the bottom of the "Tickets" page.
 Are there group ticket rates?

For more information on special rates for group reservation (12 people or more), please contact our group reservation departement:

Direct : +52-(322) 226-4809

USA & CANADA : (844) 247-7837

Toll Free Mexico : (800) 247-7837

 Is my transaction cancelled when the countdown reaches zero?

The countdown indicates the time remaining to complete that particular step of the ticket-buying process before the tickets are put back into circulation.

When a countdown has 30 seconds remaining, the system will ask whether you need more time.

 What are the various methods of ticket delivery?
Tickets may be sent to you via email (electronic tickets) or by mail.
 What is an electronic ticket?
An electronic ticket is a ticket emailed to you (as a PDF document) minutes after your purchase. Print the electronic tickets on your printer and bring them to the show. It is important that each ticket be printed on its own sheet of paper. Electronic tickets require Adobe Acrobat Reader software on your computer in order to read and print them. It’s free, and can be downloaded at Adobe Acrobat's website.
 What do I do if my computer crashes while purchasing tickets?
If your computer crashes during an online ticket purchase,please contact the Box office at
  • 1-800-247-7837 (Mexico)
  • 1-844-247-7837 (USA & Canada)
It’s important to include as much information about the purchase as possible when contacting us, particularly your order number.
 Are there discounts for travel agents?

More information to come

 Which credit cards are accepted?
Online tickets may be purchased using VISA, American Express or Mastercard.
 Are there Riviera Maya 2014 gift cards?
Cirque du Soleil does offer a gift card. The gift card is applicable only to U.S. Show ticket purchases exclusively and is redeemable only at www.cirquedusoleilgift.com.
 How do I buy tickets without a credit card?
Tickets may be purchased with cash or debit card at the show’s onsite box office, which opens in the days prior to each city’s premiere.
 How can I reserve a specific seat?
During the purchasing process, you will not be able request specific seats.  For your convenience, the ticket system offers the best available seats (up to four options per section) for you to choose from. You can choose the option that best suits you by clicking on it. However, should you want specific seats, it is possible to contact the Box Office, after the presale, at :
  • 1-800-247-7837 (Mexico)
  • 1-844-247-7837 (USA & Canada)
 What is the maximum number of tickets allowed per purchase?

The maximum number of tickets is nineteen (19) per person, for an online transaction.  Should you wish to buy more than nineteen tickets, please contact the Box office at :

Direct : +52-(322) 226-4809

USA & CANADA : (844) 247-7837

Toll Free Mexico : (800) 247-7837

 What is a credit card’s verification code (also known as ‘verification number’)?

A Mastercard or VISA credit card verification code is a three-digit number located on the back of the card, at the end of the signature space. American Express cards’ verification codes are four-digit numbers found on the front of the card, just above and to the right of the credit card number.

 Are tickets available for persons with limited mobility?

To reserve limited mobility tickets, please contact the Box office at :

Direct : +52-(322) 226-4809

USA & CANADA : (844) 247-7837

Toll Free Mexico : (800) 247-7837

 

At what age must tickets be purchased for children?

Tickets must be purchased for children 5 years old and over. Children under 5 years of age are not admitted to Riviera Maya 2014.

 

Are there military, senior or student discounts?

Military personnel, seniors (65 years old and up) and students (13 years old and over) are entitled to a discount. A valid piece of identification must be presented upon purchase (includes College and University student I.D.). This offer is available on specific days. The details can be found at the bottom of the "prices and details" page for each city.

 

Purchased tickets

 I’ve lost my tickets and/or confirmation!

If you’ve lost your tickets or confirmation, please contact the Box office at :

Direct : +52-(322) 226-4809

USA & CANADA : (844) 247-7837

Toll Free Mexico : (800) 247-7837

It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

 I’ve lost my order number and/or tickets!

If you’ve lost your tickets or confirmation, please contact the Box office at :

Direct : +52-(322) 226-4809

USA & CANADA : (844) 247-7837

Toll Free Mexico : (800) 247-7837

It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

 You’ve lost the PDF attachment (electronic tickets), or the email containing the PDF attachment.
If you have lost the PDF attachment (electronic tickets), or the email containing the PDF attachment, you must use your order number and email address to open a session and re-print your electronic tickets online, or request to have them emailed to you, again. The new electronic tickets will have new bar codes, meaning the original electronic tickets sent to you are void. Be sure to present to correct electronic tickets at the show. Please contact the Box office at :

Direct : +52-(322) 226-4809

USA & CANADA : (844) 247-7837

Toll Free Mexico : (800) 247-7837

 Can I exchange or cancel my tickets?
All ticket sales are final. There are no exchanges or refunds.
 What are service charges for?

The convenience fees are applied on all ticket sales, regardless of the type of event. While some companies have decided to include them in the price of the ticket, we have opted for a more transparent method that informs the clients where their money goes. Those fees basically cover the costs of Box Office operation, software, staff, etc. They allow you the convenience of booking your tickets prior to your show instead of standing in line and making due with whatever tickets are left.

 I haven’t received my confirmation/tickets!
If you chose to have tickets mailed to you, please allow some time for delivery. If you chose to have electronic tickets sent to you and have not received them, please contact the Box office at :

Direct : +52-(322) 226-4809

USA & CANADA : (844) 247-7837

Toll Free Mexico : (800) 247-7837

It’s important to include as much information about the purchase as possible, especially your confirmation number if possible.
 Can I give my tickets to someone to use?
 To avoid any issues and the entrance, the person(s) to whom you have given your tickets should have a photocopy of both sides of one of the purchaser’s pieces of identification (such as a driver’s license), a letter acknowledging the gift signed by the purchaser, and the confirmation number.
 What should I do if I can’t print my electronic tickets?
If you cannot print your electronic tickets, please contact the Box office at :

Direct : +52-(322) 226-4809

USA & CANADA : (844) 247-7837

Toll Free Mexico : (800) 247-7837

It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.
 

Miscellaneous

 What do I do if I think I lost something at a Cirque du Soleil show?

Please contact us at :

Direct : +52-(322) 226-4809

USA & CANADA : (844) 247-7837

Toll Free Mexico : (800) 247-7837

 Will there be Riviera Maya 2014 merchandise available?
Yes, there will be Riviera Maya 2014 products available at the gift shop of the show
 May I take pictures during the show?
 For licensing and security reasons, all photo and video cameras (with or whithout flash) are strictly prohibited.
 Is there any parking available?
Information about the parking on site can be found on the "Map and info" page.
 How do I get on site?
Directions can be found on the "Map and info" page for each city.
 
 

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