Will Call:

Pick-up tickets anytime the day of the show at Window 11. Customers must present the actual credit card used to place the order and two forms of ID, including a photo ID.

Accessible Seating:

Inquiries or requests concerning accessibility should be directed to the Accessible Services Department for Madison Square Garden at (212) 465-6034.

General Rules:

Arrive early: Please arrive one-hour prior to showtime. All persons and bags are subject to search. All packages, including briefcases and pocketbooks, will be inspected prior to entry.

Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. MSG does not provide an area to check bags, coats or any other personal belongings. Madison Square Garden is not responsible for any property that is lost, stolen, or damaged.

Madison Square Garden requests that for all events, ticket holders arrive as early as possible. No Smoking allowed anywhere in the WaMu Theater. No recording devices. No outside food or beverage is permitted in the WaMu Theater.

Children Rules:

For most events, all children who have reached their second birthday require a ticket to gain admittance to Madison Square Garden. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent's or guardian's lap.

MISCELLANEOUS:

Concessions:

Beverages and food available.
Alcohol served for most events.

Restrooms:

Restrooms are located in theatre lobby and on the Orchestra Level near Sections 101 & 102.