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Introducción

AVISO DE SALUD: Cirque du Soleil informa de que durante este espectáculo se emplean luces intermitentes que pueden ocasionar problemas a personas con epilepsia fotosensible. Tenga en cuenta este hecho a la hora de comprar las entradas.

Este es un documento legal que describe sus derechos y responsabilidades como usuario y contiene información importante sobre la compra de entradas. También puede leer y aceptar este Acuerdo en inglés, francés y alemán.

Con la compra de sus entradas de Cirque du Soleil® a través de este servicio en línea, usted acepta las condiciones legalmente vinculantes establecidas en las Condiciones generales y la Política de privacidad (denominadas, de forma colectiva, "Políticas del sitio web"), según sea aplicable.

Cuando se haga referencia a este "Acuerdo", esto incluye este Acuerdo de compra, las Condiciones adicionales, si las hubiera, y las Políticas del sitio web. Cirque du Soleil podrá modificar las Políticas del sitio web en vigor durante su uso del sitio web. En caso de discrepancia entre este Acuerdo y las Políticas del sitio web, el Acuerdo de compra tendrá prioridad.

Si tiene alguna pregunta sobre este Acuerdo, contacte con nosotros en contact@cirquedusoleil.com.

Condiciones de venta y obligaciones contractuales

Partes

Las partes de este acuerdo son las siguientes:

  • Cirque du Soleil Canada Inc. con respecto a los espectáculos del Cirque du Soleil presentados en Alemania.

    8400, avenue du Cirque
    Montréal (Québec)
    H1Z 4M6, CANADA

    N.º IVA: # DE300946042

    ("Cirque du Soleil")

    - Y -

  • Usted (en lo sucesivo, también el «Cliente»)

Conclusion of Contract and Order Confirmation

You hereby agree to purchase and Cirque du Soleil agrees to sell the ticket(s) detailed in your order. Once your order is confirmed and your payment completed, you will be redirected to a page indicating a confirmation number. Please keep this number for your records. You will also receive an email confirming your order.

If you are not redirected to the confirmation page or do not receive a confirmation number, it is your responsibility to contact us at contact@cirquedusoleil.com to confirm whether your order was processed.

Should there be an error or an inaccuracy in the processing of the order or should a payment processor reject the transaction, a Cirque du Soleil representative may attempt to contact you, using the information provided at the time of purchase. If Cirque du Soleil is unable to reach you after an initial attempt or if a payment processor rejects the transaction, Cirque du Soleil reserves the right to cancel your order and sell the tickets to another customer. In such case, you will be informed immediately, using the contact information you provided.

Service Fees and Facility Fees

Tickets purchased through this website may be subject to a non-refundable per ticket or per order service fee and/or facility fee. You may be able, in some instances, to purchase tickets directly from the venue box office without paying such service fee.

Delivery

Tickets purchased through this website can either be delivered by regular mail, for an additional fee, at the address you provided during the check-out, by e-mail at the e-mail address associated with your account or, when such option is available, at the venue’s box office before the show.

If you choose to receive the tickets by e-mail, just print your e-ticket(s) or present them at the show on a mobile device.

Obligation to Pay

You agree to pay the full price of the tickets ordered, including any applicable taxes, service fees, facility fees, delivery fees and any other cost, as detailed in the purchase process.

Refunds and Exchanges

Except as otherwise provided by this Agreement or any applicable law, the tickets you purchased cannot be refunded, exchanged or redeemable for cash. Except as otherwise expressly provided for under applicable law, show tickets are not subject to a right of withdrawal, a right of rescission, a right of revocation, a right to cancel, a right to return or a cooling-off period. Carefully review your ticket selection before placing your order.

Cancelled and/or Postponed Shows

Cirque du Soleil may, at its sole discretion, cancel or postpone a show. You will receive a written notice informing you of such cancellation or postponement. When a show is cancelled or postponed, Cirque du Soleil may either offer tickets for a performance at an alternate date or a refund.

Latecomers

The show starts on time. Latecomers are admitted only during a suitable break in the performance.

Right to Cancel Tickets, Refuse Access and Expel

Cirque du Soleil reserves the right to cancel a ticket order purchased through its website.

Cirque du Soleil reserves the right to request photo ID of the ticket holder.

In the event that any person attending a show is judged unmanageable or exhibits behavior which is considered inappropriate or fails to comply withCirque du Soleil rules, Cirque du Soleil reserves the right to terminate such person's right to attend the show without any refund or compensation.

Recording, Transmission and Publication

All cameras, tape recorders and video recorders (including when incorporated in a mobile device) and their use are strictly forbidden during the performance of the show.

You hereby grant Cirque du Soleil the right to use your image, likeness, actions and statements in any transmission, publication or reproduction of the show, in any medium or context, without any further authorization or compensation.

Changes in the Show

Due to the nature of the acts in the show, Cirque du Soleil may change, without any prior notice, the cast, content or duration of the show.

No Resale

Tickets may not be used for any advertising or promotional purposes (including contests or sweepstakes) or resold without the prior written authorization of Cirque du Soleil.

Limitation of Liability

Cirque du Soleil or any of its employees, directors, officers, affiliates or other related entities, sponsors, vendors, representatives, partners and all other persons acting on behalf of Cirque du Soleil shall not be liable, whether in contract, warranty, tort or otherwise, for any indirect, incidental or consequential damages arising out of or relating to this Agreement.

All claims in connection with this Agreement shall expire one (1) year from the earlier of: (i) the date the claim came into existence; or (ii) the date at which the facts legitimating the claim became known by you (or should have been known by you, absent any willful blindness).

Cirque du Soleil’s maximum liability for damages on any successful claim shall be limited to the lesser of: (i) the foreseeable damages typically occurring during the execution of such contracts; or (ii) the amount of 10,000 EUROS.

Nothing contained in this Agreement is intended to nor shall limit your statutory rights or any liability which cannot be limited or excluded by law.

Assignment

Cirque du Soleil may at any time assign all or part of its rights and obligations under this Agreement, to any of its affiliated entities, regardless of whether the entity is controlled by, controlling or under the same control as Cirque du Soleil, provided that the assignee assumes all of Cirque du Soleil’s obligations hereunder.

Invalidity

If any term, provision or section of this Agreement or any portion of such term, provision or section is held invalid or unenforceable, the remainder of this Agreement will not be affected thereby and each remaining term, provision or section, or portion thereof, will be valid and enforceable to the full extent permitted by law. In lieu of each term, provision or section of this Agreement that is held invalid or unenforceable, there shall be added as a part of this Agreement a term, provision or section as nearly identical as may be possible and as may be legal, valid and enforceable.

Alternative Dispute Resolution

In the event of a dispute between Cirque du Soleil and yourself, there are a range of options for resolving such dispute without going to court. If you reside in one of the member states of the European Union, please be advised of the possibility of seeking Alternative Dispute Resolution (“ADR”) on its Online Dispute Resolution Platform. We invite you to contact us at: contact@cirquedusoleil.com.

Applicable Laws

This Agreement is governed by the laws of the territory where the show for which you purchased the tickets is presented.

Última actualización: 2022-11-25

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