General Information
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Does the Cirque du Soleil Gift Card have an expiry date?
The funds do not expire even though the Cirque du Soleil Gift Card has a printed expiration date, it refers to the card’s viability. Gift Card holders can pick a show at their convenience (subject to availability). To redeem the balance, please contact us at 1-877-924-7783.
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Where is the PIN on my card?
It is indicated on the back of your Classic Cirque du Soleil Gift Card or next to the gift card number if you purchased the electronic Cirque du Soleil Gift Card.
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Is my e-Gift Card different than my Classic Cirque du Soleil Gift Card?
No. Both cards work the same way.
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I want to cancel the purchase I made with my Gift Card, can I get my money back?
Our purchase agreement states that there are no refunds. If after review an exception is made, a credit for the Cirque du Soleil Gift Card balance will be added to your online account toward future purchases.
Activate and redeem
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How can I activate and/or redeem my Cirque du Soleil Gift Card?
You can activate and / or redeem your Cirque du Soleil Gift Card by contacting one of our customer service representatives by using the following toll-free number: 1-877-924-7783
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Can I use my Cirque du Soleil Gift Card alongside another method of payment to complete my purchase?
You may combine your Cirque du Soleil Gift Card(s) with a credit card (Visa, MasterCard or American Express) to complete your purchase. The amount of your purchase will be deducted from your Gift Card until its balance is depleted.
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May I redeem my Cirque du Soleil Gift Card at ticketmaster.com, at a Ticketmaster outlet or with another authorized reseller?
No. Cirque du Soleil Gift Cards can only be redeemed through Cirque du Soleil’s customer service by calling the follow toll-free number: 1-877-924-7783
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In which country can I use my Cirque du Soleil Gift Card?
You can use it to purchase tickets to shows presented in USA and Canada only.
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May I apply my Cirque du Soleil Gift Card bought in Canada toward the purchase of tickets to a Cirque du Soleil show in USA or the opposite?
Yes. Currency conversion rates will apply
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May I redeem my Cirque du Soleil Gift Card against merchandise or food?
No. Cirque du Soleil Gift Cards can only be redeemed to purchase tickets for shows in USA and Canada.
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May I take advantage of the Cirque Club presales with my Cirque du Soleil Gift Card?
Cirque du Soleil Gift Cards can be redeemed for Cirque Club presales purchases by phone at 1-877-924-7783. Cirque Club presales are available exclusively to Cirque Club members.
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Do I have to use the total amount of my Cirque du Soleil Gift Card for one transaction?
Only if the balance of your transaction is higher than the value of your Cirque du Soleil Gift Card.
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Can I use more than one Cirque du Soleil Gift Card?
Yes, you can combine several Gift Cards when you purchase your tickets.
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Are tickets available for persons with limited mobility?
Patrons with special needs can be accommodated. Please contact us at 1-877-924-7783 to discuss available options.
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If my Cirque du Soleil Gift Card is lost or stolen, do I get a refund?
Cirque du Soleil does not refund stolen or lost Gift Cards.
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May I get a refund for a Cirque du Soleil Gift Card I have purchased?
The Cirque du Soleil Gift Card is not refundable and cannot be exchanged for cash.
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Do I lose the unused amount on my Cirque du Soleil Gift Card?
You will not lose the unused amount. Keep your card, as your balance can be applied towards tickets at another Cirque du Soleil show at a later date.
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My show got postponed or cancelled and I paid with my Cirque du Soleil Gift Card(s). How do I get a refund?
The portion paid with your Cirque du Soleil Gift Card(s) will be credited in your online account to be redeemed towards future ticket purchases.
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How can I check my Cirque du Soleil Gift Card balance?
You can find out about your balance by calling 1-877-924-7783 or by e-mail at contact@cirquedusoleil.com
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Your question has not been answered?
Please contact our Customer Service department on the phone at 1-877-924-7783 or via email contact@cirquedusoleil.com
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When can I contact the customer service?
Monday to Friday from 9 AM to 5 PM local time.