Last update: 2018-08-07
Moreover, when you use the Website, you also have responsibilities which are outlined in the Terms and Conditions section of the Website. We recommend that you consult these Terms and Conditions prior to using the Website in order to inform yourself of your obligations.
Personal information is collected, held and more generally processed by Cirque du Soleil Canada Inc., having its international headquarters in Montréal (Québec), Canada, H1Z 4M6 ("we", "our" or "us").
For legal residents of the European Union, note that the processing of your personal information is founded on at least one of the following legal bases:
These processing activities benefit both us and you without undermining or overriding any of your rights, interests or fundamental liberties.
Note that when the processing of your personal information is based on consent, you can withdraw such consent at any time by contacting us.
HOW WE COLLECT INFORMATION
We collect personal information under the circumstances listed below. In certain circumstances or for certain purposes, providing your personal information is voluntary (for example, when you sign up to Cirque Club). However, in other circumstances, providing your personal information is mandatory and we may not be able to provide you with the services or products requested if you choose not to provide such information. For example, if you purchase a ticket online, some personal information is needed to be able to send you the ticket.
We collect your personal information in the following circumstances:
Some of your personal information may be provided by our affiliated companies and/or commercial partners, including companies that sell our tickets for shows worldwide.
WHAT INFORMATION IS COLLECTED
We collect and process the following categories of personal information:
We, as well as third-party advertisers, service providers and content providers, may use a variety of cookies and similar tracking technologies (“Cookies”) that automatically collect certain Website usage information whenever you visit or interact with us ("usage information”). Usage information may include without limitation your information about your browser, operating system, all of the areas within our sites and e-mails that you visit, including content that you browse, and the time of day, among other information. Usage information may also include your IP address or other unique identifier ("device identifier") for the particular device you use to access the Website. A device identifier is a number that is automatically assigned to your computer, mobile phone, or other device used to access the Website and our servers identify your device by its device identifier. Subject to applicable laws, some mobile service providers may also provide us or our third party service providers with information regarding the physical location of the device used to access our Website.
If you submit information on behalf of another individual (for example a friend, a family member, a member of a tour group you are organizing), you must ensure that you have his/her consent to share his/her personal information with us and you confirm that you have this consent.
We take children’s privacy seriously. We do not knowingly collect personal information from children through the Website. If you are a minor under the laws of your country, please do not submit any personal information through the Website without the express consent and participation of a parent or guardian.
HOW WE USE INFORMATION
We collect and process personal information to:
DIRECT MARKETING AND PROFILING
When we send or display personalised communications or content, we may use some techniques that qualify as “profiling” (i.e. any form of automated processing of personal information consisting of using the aforesaid information to evaluate certain personal aspects relating to a natural person, for example to analyse or predict aspects concerning that person’s personal preferences, economic situation, interests, behaviour, location or movements).
More particularly, we may collect personal information about you in the different scenarios mentioned above, centralize this information and analyse it to evaluate and predict your personal preferences and/or interests. Based on our analysis, we then send or display communications and/or content tailored to your specific interests/needs.
You may have the right to object at any time to the use of your personal information for “profiling”. Please see “Your rights regarding your personal information” section below.
PERSONAL INFORMATION COLLECTED BY THIRD PARTIES
SHARING OF YOUR PERSONAL INFORMATION
"Cirque du Soleil Entertainment Group" shall mean Cirque du Soleil Holdings L.P. and its subsidiary, affiliated and parent companies, which may offer their products and services under various brands, including Cirque du Soleil, Blue Man Group, NFL Experience Times Square and Creactive. If you are a legal resident of the European Union, Cirque du Soleil Canada Inc. is the controller of your personal information unless otherwise indicated to you.
STORAGE OF YOUR PERSONAL INFORMATION
PERSONAL INFORMATION SECURITY
We have adopted reasonable security procedures to help protect against loss or theft, unauthorized access, disclosure, copying, use, or modification to the personal information you provide to us. While we strive to protect your personal information, we cannot guarantee or warrant the security of any personal information you disclose or transmit on the Website and cannot be responsible for the loss, theft, unauthorized access, disclosure, copying, use, or modification of your personal information, unless such acts are the result of our gross negligence or wilful misconduct, unless otherwise provided by law.
We may retain your personal information for an additional period in archive databases, including for the duration of applicable statutes of limitation in order to be able to exercise our rights and/or defend ourselves in case of legal claims. Please note that if you merely unsubscribe from marketing communications such as the newsletter, we may nonetheless continue to use your personal information for marketing and business analytics purposes, unless you withdraw your consent to this activity or object to it by contacting us.
If you submit your information, including your résumé, through the Cirque du Soleil “Jobs” section of the Website, the following processing activities may be performed and additional conditions shall apply:
UNSUBSCRIBE FROM CIRQUE CLUB
To cancel your membership, log in to Cirque Club, click ‘Update My Profile,’ and click ‘unsubscribe’ at the bottom of the page.
UNSUBSCRIBE FROM PROMOTIONAL E-MAILS
To stop receiving promotional e-mails from us or from another member of the Cirque du Soleil Entertainment Group, follow the link at the bottom of the promotional e-mail or contact us. Please note that despite unsubscribing from receiving promotional e-mails, we may continue to send you e-mails, such as e-mails regarding services you have requested and/or tickets or other products you have purchased through the Website.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
As permitted under applicable laws, you may exercise the following rights with regards to the personal information we hold about you:
You may contact us at any time to exercise the above rights. Before granting your request, we may require that you confirm your identity to us. Your request may be accepted or denied on the basis of any applicable laws.
If you are not satisfied with how we have handled your request, or if your request was refused, you can apply to your local authority to have it examined. For European Union residents, you can communicate with your competent supervisory authority at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
YOUR CALIFORNIA PRIVACY RIGHTS
Legislation in California also permits customers who are California residents to request certain information about the sharing of their personal information with third parties or, in some cases, affiliates for those third parties’ or affiliates’ own direct marketing purposes. For all such inquiries, please contact us via e-mail here or at the postal address provided below.
Cirque du Soleil
8400, 2nd Avenue
H1Z 4M6 CANADA.