FAQ

Account credit

I got a credit, I haven’t created my account, How can I use it?

Steps to follow :

  1. Please access the following link: https://myaccount.cirquedusoleil.com/login

  2. As this is your first visit, it will be necessary to identify yourself properly and activate your account. Please use the same email address as the original purchase you received credit for - your credit is linked to it. You will then receive an email to activate your account and establish your password.

  3. When your account is activated, you will be able to purchase your tickets via www.cirquedusoleil.com. After selecting the date of the show and your seats, you will need to log into your account and your available credit can be applied to your purchase.

Your credit is only applicable for shows presented under The Big Top(Grand Chapiteau), in the same currency as your initial purchase.

If you have any questions or require assistance, please contact one of our customer service representatives by calling the following toll-free number - 1-877-924-7783 or by email: contact@cirquedusoleil.com

I have already activated my account, how can I use my credit?

Via www.cirquedusoleil.com. After selecting the date of the show and your seats, you will need to log into your account and your available credit can be applied to your purchase.

Your credit is only applicable for shows presented under The Big Top(Grand Chapiteau), in the same currency as your initial purchase.

If you have any questions or require assistance, please contact one of our customer service representatives by calling the following toll-free number - 1-877-924-7783 or by email: contact@cirquedusoleil.com