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JOYÀ

JOYÀ

What is JOYÀ?

JOYÀ the first Cirque du Soleil resident show in Mexico, combines culinary and performing arts in an intimate theater setting to engage the audience’s five senses. Drawing on Mexico’s history and heritage, JOYÀ tells the story of an alchemist and his granddaughter embarking on a quest to uncover the secrets of life. Don’t miss the opportunity to taste extraordinary dishes and live a magical night exclusively at the Cirque du Soleil Theater at Vidanta Riviera Maya. JOYÀ, a thrilling, whimsical show in which joy, courage and friendship conquer all!

How long is JOYÀ?

JOYÀ is a 75 minutes show plus a one hour dinner and musical prelude. If you buy an experience including dinner, you will get 2 hours and 15 minutes of entertainment.

Is JOYÀ appropriate for children?

Yes. Like most of Cirque du Soleil’s shows, JOYÀ is meant to entertain the whole family. That said, moments of loud noises and darkness used during the show may frighten some children.

Will there be JOYÀ merchandise available?

Yes, there will be JOYÀ products available at the gift shop of the show.

In which citie is JOYÀ playing?

JOYÀ is playing in Riviera Maya, Mexico. Please consult this page to find out about the dates of performances. To receive e-mail notices for Cirque du Soleil events in your area, join the Cirque Club, it's free!

Buy tickets

How do I buy tickets for JOYÀ?

It is possible to purchase tickets for JOYÀ on website.

Are there JOYÀ gift cards?

The gift card applies only towards the purchase of tickets for shows presented within the United States and Canada and is redeemable only at the Gift Card Shop.

Are there group ticket rates?

For more information on special rates or group reservation (12 people or more),  visit the Group Page and contact the Box office. The phone number is provided on the Group Page. For information on special rates or group reservation (15 people or more), send an email to groups@cdsrivieramaya.com or call 0052-984-206-4000 ext. 5089 or 5058

Is my transaction cancelled when the countdown reaches zero?

The countdown indicates the time remaining to complete that particular step of the ticket-buying process before the tickets are put back into circulation. When a countdown has 30 seconds remaining, the system will ask whether you need more time.

Is there a VIP Rouge JOYÀ?

Yes, there is a VIP Rouge option for JOYÀ.

What is the difference between VIP Rouge and other tickets?

VIP ROUGE and Premium tickets are in the same seating sections, however VIP ROUGE ticket holders enjoy extra privileges, including access to the VIP ROUGE tent.
  • VIP Dinner + Show + Champagne: The best of all the tables in the house. Enjoy all that includes the show and dinner package, but with special VIP benefits such as unlimited champagne and priority access to the theater!
    Includes: the show + 3 course dinner, unlimited champagne, priority access to the theater, VIP service and the best seats.

  • Dinner + Show + Champagne: An intimate and exclusive dinner show created by Cirque du Soleil. The culinary experience begins an hour before the curtain rises to reveal a stage show like no other from one of the best tables in the place.
    Includes: the show + 3 course dinner and half bottle of champagne per person.

  • Premium Drinks and Tapas: Enjoy the show with Premium champagne and savory bites prepared by our Chef from a great location.
    Includes: the show + a half bottle of champagne per person and savory bites

  • Show Only (table seating and high stool seating options): Every seat is a great seat in this intimate theater.
    Includes: the show

What is the VIP Rouge treatment?

Cirque du Soleil’s JOYÀ VIP Experience includes the show from the best seats in the house, a delicious 3 course gourmet dinner, unlimited champagne during the dinner, priority access to the theater and personalized service.

What are the various methods of ticket delivery?

Tickets may be sent to you via email (electronic tickets) or by mail.

What is an electronic ticket?

An electronic ticket is a ticket emailed to you (as a PDF document) minutes after your purchase. Print the electronic tickets on your printer and bring them to the show. It is important that each ticket be printed on its own sheet of paper. Electronic tickets require Adobe Acrobat Reader software on your computer in order to read and print them. It’s free, and can be downloaded at Adobe Acrobat's website.

What do I do if my computer crashes while purchasing tickets?

If your computer crashes during an online ticket purchase,please contact the customer service team at customerservice@cdsrivieramaya.com or call 1 844 247 7837 (for USA and Canada) or 0 1 800 247 7837 (for Mexico). It’s important to include as much information about the purchase as possible when contacting us, particularly your order number.

Are there discounts for travel agents?

There are no travel agent discounts for any of Cirque du Soleil’s shows.

Which credit cards are accepted?

Online tickets may be purchased using VISA, American Express or Mastercard.

How do I buy tickets without a credit card?

Tickets may be purchased with cash or debit card at the show’s onsite box office, which opens from Monday to Saturday.

How can I reserve a specific seat?

During the purchasing process, you will not be able request specific seats.  For your convenience, the ticket system offers the best available seats (up to four options per section) for you to choose from. You can choose the option that best suits you by clicking on it. However, should you want specific seats, it is possible to contact the Box Office, after the presale, or contact us.

What is the maximum number of tickets allowed per purchase?

The maximum number of tickets is nineteen (14) per person, for an online transaction. Should you wish to buy more than fourteen tickets, please contact the groups department at groups@cdsrivieramaya.com, call 00529842064000 ext. 5089 or 5058 or contact us.

What is a credit card’s verification code (also known as ‘verification number’)?

A Mastercard or VISA credit card verification code is a three-digit number located on the back of the card, at the end of the signature space. American Express cards’ verification codes are four-digit numbers found on the front of the card, just above and to the right of the credit card number.

Are tickets available for persons with limited mobility?

To reserve limited mobility tickets, please contact the Call Center Team at customerservice@cdsrivieramaya.com or call 1 844 247 7837 (for USA and Canada) or 0 1 800 247 7837 (for Mexico).

At what age must tickets be purchased for children?

Children under the age of three years old are not admitted to Cirque du Soleil JOYÀ. Please note that many of our shows involve loud noises and periods of darkness which can frighten some children.

Are there senior discounts?

Senior discounts are available for non-peak performances only. Senior card must be presented while purchasing or while picking up the tickets at the box office.

Purchased tickets

I’ve lost my tickets and/or confirmation!

If you’ve lost your tickets or confirmation, please contact the customer service team at customerservice@cdsrivieramaya.com, call 1 844 247 7837 (for USA and Canada) or 0 1 800 247 7837 (for Mexico) or contact us or contact us. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

Can I exchange or cancel my tickets?

All ticket sales are final. There are no exchanges or refunds.

What are service charges for?

The convenience fees are applied on all ticket sales, regardless of the type of event. While some companies have decided to include them in the price of the ticket, we have opted for a more transparent method that informs the clients where their money goes. Those fees basically cover the costs of Box Office operation, software, staff, etc. They allow you the convenience of booking your tickets prior to your show instead of standing in line and making due with whatever tickets are left.

Can I give my tickets to someone to use?

Please contact our customer service team to know what to do in this case at customerservice@cdsrivieramaya.com or call 1 844 247 7837 (for USA and Canada) or 0 1 800 247 7837 (for Mexico). To avoid any issues at the box office, the person(s) to whom you have given your tickets should have a photocopy of both sides of the credit card used to purchase the tickets (the first 12 numbers of the card may be blacked out), a photocopy of one of the purchaser’s pieces of identification (such as a driver’s license), a letter acknowledging the gift signed by the purchaser that our call center will send you, and the confirmation number. 

Miscellaneous

What do I do if I think I lost something at a Cirque du Soleil show?

Please send an email to customerservice@cdsrivieramaya.com, call 1 844 247 7837 (for USA and Canada) or 0 1 800 247 7837 (for Mexico) or contact us, and we will forward your message to our lost and found team.

Can I access the on site boutique if I don’t have tickets to the show?

It is possible to access the gift shop on any show day, even if you don't have a ticket. It opens at 5:00 PM.

Are there toilets on site?

Yes, Cirque du Soleil JOYÀ provides normal toilet services.

May I take pictures during the show?

For licensing and security reasons, all video cameras (with or without flash) are strictly prohibited. You may take photos without flash.

How do I get on site?

Our theatre is located in the middle of the jungle, 20 minutes away from Cancun’s International Airport, 20 minutes away from Playa del Carmen and 40 minutes away from Cancun. Here is the address: Carretera Federal Cancun-Playa del Carmen KM 48, Solidaridad, 77710, Quintana Roo, Mexico. Visit our Google Maps location.