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Consult the most frequently asked questions to find your answers.
You can also contact us directly!
FAQ
1.
Performances under Big Tops and in Arenas last around two and a half hours (2h30). This includes two acts, with a 25-minute intermission during which you have access to an on-site boutique.
2.
There are a total of 2,500 seats under the Big Top. At our arena shows the capacity varies but generally there are between 3,000 and 5,000 seats.
3.
Yes, children are welcome to our Big Top and Arena shows. Children under two are admitted for free, however they must remain on a parent's lap at all times. Tickets must be purchased for children 2 years old and over. For Las Vegas shows we recommend that children be at least 5 years or older, except for the following shows:
MYSTERE, where children must be 2 years or older;
MINDFREAK® LIVE!, where children must be 13 years or older;
ZUMANITY, where the minimum age is 18 years.
4.
Each location where we present shows has assigned areas for individuals with special needs. However, we recommend that you contact us before purchasing your tickets to confirm that the allocated space is still available.
5.
An automatic email will be sent a week before your show including information on directions and parking. If you need immediate assistance, please contact us!
6.
It is strictly prohibited to use a professional camera (with a detachable lens) or a video camera during one of our events. Only digital cameras are allowed when not indicated otherwise, but the flash must be turned off to avoid disturbing the artists during the show.
1.
A group order consists of 12 or more tickets for attending a single performance with a single method of payment.
2.
Yes, we have special rates for our group buyers that can vary from one city to another.
For pricing details, please go to the Event Planner page or contact us !
Benefits:
• Group Seating with priority booking.
• 30 days to pay for your reservation.
• Flexible payment options.
• You save service fees per ticket.
Conditions:
• 12 guests or more for the same performance.
• One-time convenience charge may apply for hard tickets.
• Group rates do not apply to the following high-demand products, dates, or categories.
Standard rates will apply in all these cases:
• Hospitality packages such as VIP and BEHIND THE SCENES
• Saturday performances
• FRONT ROW, PREMIUM or Price Level 4 seating
3.
Yes, we offer an additional discount for children, military personnel, seniors and students on group prices for certain performances. Please contact us for more information!
4.
Booking early ensures that your group gets the best price and seating available.
As few as 12 people qualify as a group.
Priority access to tickets during an exclusive group presale on select shows.
Ability to manage your group purchase up to the show date.
The assurance of a unique and unforgettable experience!
5.
Various price categories are offered. Cirque du Soleil will always reserve the best available seats at the time of booking within your preferred price category.
We suggest booking as early as possible to ensure the best seating availability.
6.
Of course! For more information, please contact us!
1.
For more information on our tickets and packages, please refer to the Group-Offers page.
1.
• For groups between 12 and 49, we only accept credit cards.
• For groups of 50 people or more, we accept the following methods of payment:
a. Credit card
b. Company cheque
• For European markets we also accept wire transfers
- Personal cheques and cash cannot be accepted for group orders
- We only accept one buyer per order
2.
Reservations are held for group orders for a maximum of 30 days at a time up to 10 business days of the scheduled event date.
Once tickets are booked, no cancellations are allowed. The order may be modified at any time until booking, however should the order no longer qualify as a group booking, it looses all inherent benefits and becomes a regular order.
The event date may be changed during the reservation period.
Should cancellations be permitted, a processing fee will be charged.
3.
We accept Visa, Mastercard and Amex.
4.
Group ticket rates are applicable from 12 to 200 tickets per order. For orders beyond 200 tickets, please contact us!
1.
For Las Vegas, Orlando and Riviera Maya shows: Group tickets are only available for pick-up at the performing show’s Ticket Office. Pick-up instructions are specified within the group ticket confirmation document.
For other shows, many delivery methods become available to you once you have made your purchase.
Electronic tickets: The tickets will be sent to you by email within 48 hours following your purchase. You then print the tickets yourself and present them directly at the door where your event is taking place for their bar code to be read. Please note that you do not need to pass by the ticket office on the day of the event since you already have your tickets in hand.
Regular mail: The tickets will be mailed to you within a maximum time frame of 14 days. Please note that you do not need to pass by the ticket office on the day of the event since you already have your tickets in hand.
Ticket office: You will need to present yourself at the ticket office where your show is taking place as indicated (for certain events, the tickets are only available on the day of the event itself) with the credit card that was used to purchase and a piece of identification with a photo.
1.
We are able to replace lost or stolen tickets to our performances provided that the lost or stolen tickets will be voided and destroyed if found. Contact us!
2.
For more information on tickets delivery, please refer to the question: Once my order is confirmed, how do I get the tickets? What are the various methods of ticket delivery? If you still have any doubts, please contact us!
