Cookie policy

This Cookie Policy applies to the website www.cirquedusoleil.com (the "Website"). It describes how Cirque du Soleil Canada Inc. and its affiliates ("we", "us", "our") process the information that is collected about you while you browse the Website and how you can manage your preferences. In this Cookie Policy, the terms "Cookies" or "Cookie" also encompass any similar technologies such as pixels local shared objects, cookies flash, invisible pixels or web bugs, device fingerprinting or even hidden identifiers.

 

WHAT IS A COOKIE?

A Cookie is an alphanumeric online identifier that is set on your computer, tablet or mobile ("Device") when you browse the Website. It enables us to gather certain information about you and how you use the Website. In doing so, we can namely improve the Website’s performance, respond to your requests regarding the Website, remember your Website preferences/settings, offer you an optimal experience with the Website, personalize the services on the Website and the Website content and, in accordance with applicable legislation, send you advertisements tailored to your interests.

 

WHY DO WE USE COOKIES?

Cookies allow us to offer you a better browsing experience by remembering the pages you already visited on our Website and, in some cases, by saving your preferences to personalize your next visit.

We set Cookies on your Device for the following reasons:

  • to contribute to a smoother browsing experience and to help you find the information you are looking for faster;
  • to allow our Website to customize your next visits;
  • to measure our Website’s audience;
  • to present you with personalized advertising.

 

WHAT ARE THE TYPES OF COOKIES THAT WE USE?

When you browse the Website, different types of Cookies are set on your Device. Here is more information about Cookies:

  • First Party Cookies vs Third Party Cookies

A First Party Cookie is a Cookie that is set by us on your Device while a third party Cookie is a Cookie that is set by an organization other than ours (such as one of our partners).

The Website contains content from and hyperlinks to certain third parties' websites, locations, platforms, and services (“Third Party Services”). In addition, our Website contains Cookies operated by third parties. For example, we use certain third party analytics services, such as Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting and other integrated services that require Google Analytics to collect information, including the collection of information via Cookies. Similarly, ad serving services, advertisers, and other third parties may use tracking technologies on our Website and Third Party Services to track your activities across time and services, and tailor ads to you based on your activities, which may include sending you an ad on a Third Party Service or third party device after you have left the Website (“Interest-based Advertising”).

  • Session Cookies vs Persistent Cookies

A session Cookie is a Cookie that is temporarily set on your Device; it appears when you access the Website and it disappears when you close your web browser window.

A persistent Cookie is a Cookie that will remain on your Device for a certain period of time to allow us to remember your preferences for your next visits.

  • Strictly Necessary Cookies

These Cookies are essential to your Website navigation and for the Website to function properly. They enable you to use the Website features and the services you have requested on the Website. For example, these Cookies help us remember the resolution of your screen Device.

They are also essential for you to be able to access secure areas of the Website, such as the Cirque Club page, which is accessible to Cirque Club members only.

Below is a list of strictly necessary Cookies currently being used on the Website.

  • Session Cookies vs Persistent Cookies

A session Cookie is a Cookie that is temporarily set on your Device; it appears when you access the Website and it disappears when you close your web browser window.

A persistent Cookie is a Cookie that will remain on your Device for a certain period of time to allow us to remember your preferences for your next visits.

  • Strictly Necessary Cookies

These Cookies are essential to your Website navigation and for the Website to function properly. They enable you to use the Website features and the services you have requested on the Website. For example, these Cookies help us remember the resolution of your screen Device.

They are also essential for you to be able to access secure areas of the Website, such as the Cirque Club page, which is accessible to Cirque Club members only.

Below is a list of the main strictly necessary Cookies currently being used on the Website.

Cookie Name First Party Third Party Session Persistent
ASP.NET_SessionID X X
JSESSIONID X X
SESS# X X

 

  • Performance Cookies

These Cookies collect information on how you use the Website. For example, they identify which pages you visit the most and they track the error messages you receive while browsing the Website. Below is a list of the main performance Cookies currently being used on the Website.

Cookie Name First Party Third Party Session Persistent
_ceg.s X
_ceg.u X X
_dc_gtm_UA-# X X
_ga X X
_gat X
_gid X X

 

  • Functionality Cookies

These Cookies are required to remember the choices you make while browsing the Website such as your preferred language. They also identify the region you are in when you browse the Website. Below is a list of the main functionality Cookies currently being used on the Website.

Cookie Name First Party Third Party Session Persistent
cds-localization X X
website#lang X X

 

  • Advertising/Re-Targeting Cookies

These Cookies collect information about your behavior on the Website. They are used to personalize advertisements in accordance with your interests. They can be first party Cookies or third party Cookies. These Cookies are persistent Cookies. They will therefore remain on your Device for the time period determined in the Cookie. You may view the list of advertising/interest-based advertising Cookies here.

  • Audience Measurement Cookies

As mentioned above, our Website also uses Google Analytics Cookies to measure and track the performance of our Website and allow us to optimize your online experience. You will find more details about these Cookies at:

https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.

If you do not want Google Analytics to track your activities on our Website or across any other websites, please visit http://tools.google.com/dlpage/gaoptout or use one of the currently available opt-outs for the web.

  • Social Medias Plugins

Our Website uses various social media plugins provided by the most important social media platforms (e.g. facebook.com, instagram.com, youtube.com and twitter.com) in order to allow you to interact with us on these platforms (by liking our webpage, sharing posts on our webpage, etc.).

By browsing the Website, your browsing data may be transferred directly to the relevant social media platform, even without direct interaction on your part, due to the sole presence of the buttons on our Website. These Cookies are not under our control. Please consult the privacy policy of each of these social medias to know how these Cookies work.

You may also choose to give us permission to access information about you from such social media platforms (for example, by linking to such networks, e.g. Facebook, Twitter, YouTube, Instagram, Tumblr and Snapchat). When you do so, you allow us to collect information based on your settings and in accordance with the privacy policies of such Third Party Services. It is your responsibility to control your settings and to read and understand those privacy policies. Please note, however, that the privacy settings you have set on such Third Party Services do not apply to the information we have collected and/or the processing activities we will implement with regards to such information. The processing activities implemented with information we collect through these Third Party Services will be governed by this Cookie Policy and our Privacy Policy. If you publicly reference our Website on a Third Party Service (e.g., by using a hashtag associated with us in a tweet or post), we may use your reference on or in connection with our Website.

 

HOW DO I MANAGE MY PREFERENCES?

You may set your browser to block Cookies, including those associated with our services. However, it is important to remember that certain features of the Website may not function properly if Cookies are disabled. Cookies enable you to take full advantage of some of the Website’s best features, so we recommend that you keep them enabled.

Below is an explanation of how to manage your Cookie preferences for some of the more popular web browsers:

  • For Internet Explorer (9, 10, 11), select:
    • Tools
    • Internet Options
    • Confidentiality
    • Set according to your choice
  • For Chrome, select:
    • Settings
    • Show Advanced Options
    • Confidentiality
    • Set according to your choice
  • For Mozilla Firefox, select:
    • Menu “Tools”
    • Options
    • “Privacy” Tab
    • Set according to your choice
  • For Safari, select:
    • Preferences
    • Confidentiality
    • Set according to your choice

You may also use the "help" function on the toolbar of your web browser to prevent your browser from accepting new Cookies, to have your browser notify you when you receive new Cookies, and to disable Cookies altogether.

For advertising/re-targeting Cookies, you may manage your preferences by following this link

You may exercise choices regarding receipt of Interest-based Advertising by submitting opt outs. Some of the advertisers and service providers that perform advertising-related services for us and our partners may participate in the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising, visit http://www.aboutads.info/choices.  Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt out options for their members, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive or see other types of ads. Opting out only means that those selected members should no longer deliver certain Interest-based Advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks or by displaying random ads not based on your interests). We are not responsible for effectiveness of, or compliance with, any third-parties’ opt out options or programs or the accuracy of their statements regarding their programs.

 

CONTACT US

All inquiries about our Cookie Policy may be sent to our Data Protection Officer at privacy@cirquedusoleil.com or by mail to the attention of the Data Protection Officer, Legal Department and at the following postal address:

Cirque du Soleil
8400, 2nd Avenue
Montreal (Quebec)
H1Z 4M6 CANADA.