What is LUZIA?
How long is LUZIA?
Is LUZIA appropriate for children?
Will there be LUZIA merchandise available?
In which cities is LUZIA playing?
How do I buy tickets for LUZIA?
Are there LUZIA gift cards?
Are there group ticket rates?
Is my transaction cancelled when the countdown reaches zero?
What is the difference between VIP Rouge and Premium tickets?
What is the VIP Rouge treatment?
Is there a VIP Rouge option for LUZIA?
What are the various methods of ticket delivery?
What is an electronic ticket?
What do I do if my computer crashes while purchasing tickets?
Are there discounts for travel agents?
Which credit cards are accepted?
How do I buy tickets without a credit card?
How can I reserve a specific seat?
What is the maximum number of tickets allowed per purchase?
What is a credit card’s verification code (also known as ‘verification number’)?
A Mastercard or VISA credit card verification code is a three-digit number located on the back of the card, at the end of the signature space. American Express cards’ verification codes are four-digit numbers found on the front of the card, just above and to the right of the credit card number.
Are tickets available for persons with limited mobility?
At what age must tickets be purchased for children?
Are there military, senior or student discounts?
Military personnel, seniors (65 years old and up) and students (13 years old and over) are entitled to a discount. A valid piece of identification must be presented upon purchase (includes College and University student I.D.). Student, senior and military discounts are available for non-peak performances only. The details can be found at the Price policy section of the Tickets page, for each city.
I’ve lost my tickets and/or confirmation!
I’ve lost my order number and/or tickets!
You’ve lost the PDF attachment (electronic tickets), or the email containing the PDF attachment.
Can I exchange or cancel my tickets?
What are service charges for?
I haven’t received my confirmation/tickets!
Can I give my tickets to someone to use?
What should I do if I can’t print my electronic tickets?
What do I do if I think I lost something at a Cirque du Soleil show?
Can I access the on site boutique if I don’t have tickets to the show?
Are there toilets on site?
May I take pictures during the show?
For licensing and security reasons, all photo and video cameras (with or whithout flash) are strictly prohibited within the Big Top.
How do I get on site?