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Cirque du Soleil Help & Contact Michael Jackson ONE

Michael Jackson ONE

There is no Michael Jackson  CD/DVD at the present time.  If the CD/DVD becomes available, be sure that we will post the information on our website and in our online Boutique.

Michael Jackson ONE is a state-of-the-art visual and audio experience creating a theatrical evocation of Michael’s creative genius. Guided and inspired by his music, four misfits set out on a transformative adventure. By journey's end, they will personify Michael's agility, courage, playfulness and love. If you want to learn more please visit the Michael Jackson ONE page.

Michael Jackson ONE is 90 minutes long, no intermission.
The minimum age to attend Michael Jackson ONE is 5 years old. Please note that Michael Jackson ONE uses loud sounds and periods of darkness which may frighten some children.
Michael Jackson ONE merchandise may be purchased at the Mandalay Bay’s boutique and from our online store.
It is not possible to organize visits with artists and trainers. They have extremely busy schedules and so we respect the little down time they have by not offering visits.

Buy individual tickets

Tickets for Michael Jackson ONE may be purchased online; by phone, at 877-632-7400 or toll-free, 800-745-3000; and in person at the Mandalay Bay Events Center box office or any of the MGM Resorts International box offices.
Tickets for Michael Jackson ONE are available four months in advance of a performance.
There are no travel agent discounts for Michael Jackson ONE.
There are no discounts on tickets for children.
Cirque du Soleil does offer a gift card for Michael Jackson ONE. The gift card applies only towards the purchase of tickets for shows presented within the United States of America and is redeemable only at
Yes, tickets for persons with limited mobility may be reserved with a credit card by calling the Mandalay Bay box office, at 877-632-7400 or toll-free at, 800-745-3000. Such tickets are not available for online puchases.
Tickets must be purchased for children 5 years old and over. Children under 5 years of age are not admitted to Michael Jackson ONE.
There are no discounts for military personnel.
As Michael Jackson ONE is performing in a fixed venue, and not a Cirque du Soleil Big Top, the VIP ROUGE option is not available.
Tickets may be purchased using VISA, Mastercard or American Express.
Tickets purchased for Michael Jackson ONE must be picked up at the Mandalay Bay theater at least one hour before the show. After that time, all tickets still waiting to be picked up will be cancelled.
You may purchase tickets in person at the Mandalay Bay Events Center box office or any of the MGM Resorts International box offices.
Yes, once the countdown timer reaches zero the order is cancelled.
Cirque Club privileges do not apply to Cirque du Soleil’s fixed venue performances.

Purchased individual tickets

If you haven’t yet received your order confirmation, please contact us or call the box office, directly, at 877-632-7400 or toll-free, at 800-745-3000.
All ticket sales are final. There are no exchanges or refunds.
If you’ve lost your tickets, please contact us or call the box office, directly, at 877-632-7400 or toll-free, at 800-745-3000.
Tickets for Michael Jackson ONE are non-transferrable.


The address is :

Mandalay Bay Resort and Casino
3950 Las Vegas Blvd. South
Las Vegas, Nevada 89119

Parking is available for the show's ticket holders within the MGM Grand’s main parking garage.
For licensing and security reasons, it is strictly forbidden to take pictures or record video of Michael Jackson ONE.

While we would very much like to accommodate requests for public wedding proposals before or during the show, we cannot. We receive many such requests, and so we must always refuse.

Unfortunately, it is not possible to go backstage.
If you believe you’ve lost something at the venue, please contact the Mandalay Bay at 877-632-7400 or toll-free, at 800-745-3000.