Redeem your Costco voucher

Practical Info

Duration

80 min

How can I redeem my voucher?

General Information

  • Each voucher is valid for two (2) tickets to the selected event in the sections listed on your voucher.
  • Multiple vouchers can be redeemed for the same event, but in separate transactions.
  • Your voucher cannot be redeemed for a single ticket.

Redemption Instructions :

  • Click the ''Redeem'' button above
  • Select the event for which you would like to attend
  • Enter your voucher code in the pop-up window
  • Select 2 tickets. If you want to change the seat location, remove the tickets from the cart and make a new selection
  • Click on "Buy 2 tickets"
  • Login or create your account
  • Enter your contact information
  • Click on "Reserve"
  • You will receive a first email to confirm your reservation and your mobile tickets will be sent by email within 24 hours after your reservation

Important: The monetary value of the Costco Program will be displayed; however, no additional charges or fees will be collected.

Is there a deadline to redeem my voucher?

Your voucher can be redeemed online up to 24 hours prior to your event.

When will I receive my mobile tickets?

Your mobile tickets will be sent to you within 24 hours by email after you redeem your voucher online. A confirmation will be sent to you after you redeem your voucher. It will be very important to bring your mobile ticket(s) on the day of your show.

Will I have to pay during the redemption process?

No, during the redemption process you will see a value in your order. However, no additional charges or fees will be collected during the redemption process.

Can I redeem my voucher on-site?

No, vouchers may only be redeemed online and in advance.

Can I buy additional tickets at regular prices?

Yes, however, you will need to complete the purchase of the additional tickets through our website at cirquedusoleil.com. We cannot guarantee that you will be sitting together. For special assistance, you can contact our customer service at 1-877-924-7783.

Can I exchange or refund?

All sales are final, no refunds or exchanges.

What if I have questions about my voucher?

Please contact FEVO customer service through their customer support portal, MyFEVO.com or by emailing costcosupport@fevo.com. You will receive a response from FEVO within 1-2 business days.

What if I’m having issues with my access code?

Your access code can be used only one time. Make sure to indicate all the characters properly. For more assistance please contact FEVO customer service through their customer support portal, MyFEVO.com or by emailing costcosupport@fevo.com. You will receive a response from FEVO within 1-2 business days.

What is Cirque du Soleil ‘Auana?

‘Auana is Cirque du Soleil’s first resident show in Hawai‘i, a vibrant fusion of acrobatics, live music, and artistry, deeply inspired by the islands’ rich cultural traditions. This breathtaking production takes audiences on an immersive journey through Hawai‘i’s mo‘olelo (stories), blending hula, daring feats, and captivating storytelling.

Where can I see ʻAuana?

The show is performed exclusively at the OUTRIGGER Theater, located in the OUTRIGGER Waikīkī Beachcomber Hotel, Honolulu, Hawai‘i.

Is ‘Auana family-friendly?

Yes! ‘Auana is a family-friendly show designed to captivate audiences of all ages. Whether you’re visiting Honolulu with children or looking for an unforgettable experience for the entire family, ‘Auana will create lasting memories for everyone.