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Crystal

Crystal

What is Crystal?

Cirque du Soleil’s CRYSTAL, explores the artistic limits of ice for the first time in the company’s 33-year history. This unique production pushes boundaries of performance by combining stunning skating and acrobatic feats that defy the imagination. In CRYSTAL, gymnasts and skaters perform acrobatics on the ice and in the air, seamlessly combining multiple disciplines for a world class audience experience. Synchronized skating, freestyles figures, and extreme skating are featured alongside traditional circus disciplines such as swinging trapeze, aerial traps and hand to hand. For more information, please visit the Crystal page.

More about CRYSTAL – A Breakthrough Ice Experience

Follow CRYSTAL, the lead character, on an exhilarating tale of self-discovery as she dives into a world of her own imagination. Feel the adrenaline as she soars through this surreal world at high speed to become what she was always destined to be: confident, liberated, and empowered.

How long is Crystal?

Crystal is approx. two-hour and a half performance, including a 20 minute intermission.

Is Crystal appropriate for children?

Like most of Cirque du Soleil’s shows, Crystal is meant to entertain the whole family. That said, moments of loud noises and darkness used during the show may frighten some children. Crystal is a show on Ice, it means that you might consider bringing an extra piece of clothing to avoid being cold.

In which cities is Crystal playing?

To view the current tour plan for Crystal, please visit this page. We invite you to join the Cirque Club to get the latest news and exclusive content for members – It’s free!

Will there be Crystal merchandise available?

Yes! There is an official Crystal merchandise gift shop in every city. There are multiple souvenirs to choose from. Unfortunately, we do not accept Cirque du Soleil gift cards in arenas. 

Is there a Crystal CD?

The Crystal soundtrack is expected sometime in 2018. Stay tuned! 

Buy tickets

How do I buy tickets for Crystal?

It is possible to purchase tickets for Crystal on our website. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city.

Which credit cards are accepted?

Tickets may be purchased using VISA, Mastercard or American Express.

Are there Crystal gift cards?

Cirque du Soleil does offer a gift card for Crystal. The gift card is applicable only to Canada and U.S. Show ticket purchases exclusively and is redeemable only at www.cirquedusoleilgift.com/gift-cards.

How do I buy tickets without a credit card?

Tickets may be purchased with cash or debit card at the show’s onsite box office, which opens in the days prior to each city’s premiere. Tickets can also be bought on our web site with a gift card.

How can I reserve a specific seat?

During the purchasing process, you will not be able request specific seats. For your convenience, the ticket system offers the best available seats (up to four options per section) for you to choose from. You can select the option that best suits you by clicking on it. However, should you want specific seats, it is possible to contact the Box Office. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city.

The policies and services offered may vary, depending on the city/country where the show is presented. The information is available on the ticket purchase page.

What is the maximum number of tickets allowed per purchase?

The maximum number of tickets is nineteen (19) per person, for an online transaction. Should you wish to buy more than nineteen tickets, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city.

The policies and services offered may vary, depending on the city/country where the show is presented. The information is available on the ticket purchase page.

What is a credit card’s verification code (also known as "verification number")?

A Mastercard or VISA credit card verification code is a three-digit number located on the back of the card, at the end of the signature space. American Express cards’ verification codes are four-digit numbers found on the front of the card, just above and to the right of the credit card number.

Does Cirque Club offer pre-sale tickets to Crystal?

There is usually a Cirque Club member presale for our touring shows. A notice will be sent to the members who have selected the city where Crystal will be presented.

Please note that the presale is available for a limited time and cannot be extended.

Are tickets available for persons with limited mobility?

It is not possible to purchase this type of tickets online. To reserve limited mobility tickets, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city.

At what age must tickets be purchased for children?

Children under the age of two years old are admitted to Cirque du Soleil shows for free, however they must remain seated on the lap of a parent at all times. Tickets must be purchased (at children's prices) for all children above the age of two, whether they sit on their parent's lap or not. Please note that many of our shows involve loud noises and periods of darkness which can frighten some children.

The policies and services offered may vary, depending on the city/country where the show is presented. The information is available on the ticket purchase page.

Are there group ticket rates?

For more information on special rates for group reservation (12 people or more), please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city.

The policies and services offered may vary, depending on the city/country where the show is presented. The information is available on the ticket purchase page.

What are the various methods of ticket delivery?

Tickets may be sent to you via email (electronic tickets) or by mail.

The policies and services offered may vary, depending on the city/country where the show is presented. The information is available on the ticket purchase page.

What is an electronic ticket?

An electronic ticket is a ticket emailed to you (as a PDF document) minutes after your purchase. Print the electronic tickets at home and bring them to the show. If you have more than one ticket, it is important that they are printed separately. Electronic tickets require Adobe Acrobat Reader software on your computer in order to read and print them. It’s free, and can be downloaded on Adobe's Official Website.

What do I do if my computer crashes while purchasing tickets?

If your computer crashes during an online ticket purchase, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city. It’s important to include as much information about the purchase as possible when contacting us, particularly your order number.

Are there discounts for travel agents?

There are no discounts offered to travel agents for our shows.

Purchased tickets

I’ve lost my tickets and/or confirmation!

If you’ve lost your tickets or confirmation, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

I’ve lost my order number and/or tickets!

If you’ve lost your tickets or confirmation, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

I have lost the PDF attachment (electronic tickets), or the email containing the PDF attachment.

If you have lost the PDF attachment (electronic tickets), or the email containing the PDF attachment, you must use your order number and email address to open a session and re-print your electronic tickets online, or request to have them emailed to you, again. The new electronic tickets will have new bar codes, meaning the original electronic tickets sent to you are void. Be sure to present to correct electronic tickets at the show. Please contact the Box office or contact us, if you have further questions. The different box office phone numbers can be found at the bottom of the Tickets page.

Can I exchange or cancel my ticket?

All ticket sales are final. There are no exchanges or refunds.

What are the service charges for?

The convenience fees are applied on all ticket sales, regardless of the type of event. While some companies have decided to include them in the price of the ticket, we have opted for a more transparent method that informs the clients where their money goes. Those fees basically cover the costs of Box Office operation, software, staff, etc. They allow you the convenience of booking your tickets prior to your show instead of standing in line and making due with whatever tickets are left. The policies and services offered may vary, depending on the city/country where the show is presented. 

I haven’t received my confirmation/tickets!

If you chose to have tickets mailed to you, please allow some time for delivery. If you chose to have electronic tickets sent to you and have not received them, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city. It’s important to include as much information about the purchase as possible, especially your confirmation number if possible.

Can I give my tickets to someone to use?

If tickets were left at the will call, to avoid any issues, the person(s) to whom you have given your tickets should have a photocopy of both sides of the credit card used to purchase the tickets (the first 12 numbers of the card may be blacked out), a photocopy of one of the purchaser’s pieces of identification (such as a driver’s license), a letter acknowledging the gift signed by the purchaser, and the confirmation number.

What should I do if I can’t print my electronic tickets?

If you cannot print your electronic tickets, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

Miscellaneous

Are there any discounts, contests or promotions for Cirque Club members?

You will find all the offers available for the members in the Cirque Club section, under the "Offers" tab.

What do I do if I think I lost something at the Crystal show?

Please contact us, and we will forward your message to the venue.

Can I access the on site boutique if I don’t have tickets to the show?

The policies and services offered may vary, depending on the city/country where the show is presented. Please contact the venue where Crystal is playing to inquire about the access.

Will there be Cirque du Soleil merchandise available on site?

Yes, there will be Cirque du Soleil products available at the gift shop of the show or from our online Boutique .

May I take pictures during the show?

For licensing and security reasons, all photo and video cameras (with or without flash) are strictly prohibited, but no flash photography are permitted.

Is there any parking available?

The services offered may vary, depending on the city/country where the show is presented. Please contact the venue to inquire.

How do I get on site?

Directions to the Crystal site can be found on the "Map and info" page for each city.