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KOOZA

What is KOOZA?

Between strength and fragility, laughter and smiles, turmoil and harmony, the show explores themes of fear, identity, recognition and power. The show is set in an electrifying and exotic visual world full of surprises, thrills, chills, audacity and total involvement. For more information, please visit the KOOZA page.

How long is KOOZA?

KOOZA is a two hour and a half performance, including a 30 minute intermission.

Is KOOZA appropriate for children?

Like most of Cirque du Soleil’s shows, KOOZA is meant to entertain the whole family. That said, moments of loud noises and darkness used during the show may frighten some children.

What does ‘KOOZA’ mean?

The name KOOZA is inspired by the Sanskrit word "koza", which means "box", "chest" or "treasure", and was chosen because one of the underlying concepts of the production is the idea of a "circus in a box".

Will there be KOOZA merchandise available?

Yes, there will be KOOZA products available at the gift shop of the show. It is possible to access the gift shop on any show day, even if you don't have a ticket. Please go to the KOOZA site during a performance and the Cirque du Soleil staff will gladly welcome you to the gift shops. We suggest you arrive half an hour after the show starts, in order to insure all the patrons are seated inside. Also, we have Cirque du Soleil merchandise available at our Online Boutique.

Is there any merchandise available online?

Yes. We have merchandise available at our Online Boutique. Also, there will be Kooza Products available at the Show’s Gift shop.

In which cities is KOOZA playing?

To view the current tour plan for KOOZA, please consult the KOOZA home page and clic on See more cities. To receive e-mail notices for Cirque du Soleil events in your area, join the Cirque Club, it's free!

Buy tickets

How do I buy tickets for KOOZA?

It is possible to purchase tickets for KOOZA on our KOOZA home page. The box office address can be found at the bottom of the Tickets Page for each city.

Which credit cards are accepted?

Online tickets may be purchased using VISA, American Express or Mastercard.

Are there KOOZA gift cards?

Cirque du Soleil does offer gift cards. The gift card applies only towards the purchase of tickets for shows presented within the United States and Canada and is redeemable only at the Gift Card Shop.

How do I buy tickets without a credit card?

Tickets may be purchased with cash or debit card at the show’s onsite box office, which opens in the days prior to each city’s premiere.

How can I reserve a specific seat?

You can choose the option that best suits you by clicking on it. However, should you want specific seats, it is possible to contact the Box Office, after the presale, or contact us. The different box office phone numbers can be found at the bottom of the Tickets page for each city.

What is the maximum number of tickets allowed per purchase?

The maximum number of tickets is nineteen (19) per person, for an online transaction.  Should you wish to buy more than nineteen tickets, please contact the Box office or contact us. The box office address can be found at the bottom of the Tickets Page for each city. You may also visit the Group Page.

What is a credit card’s verification code (also known as ‘verification number’)?

A Mastercard or VISA credit card verification code is a three-digit number located on the back of the card, at the end of the signature space. American Express cards’ verification codes are four-digit numbers found on the front of the card, just above and to the right of the credit card number.

Does Cirque Club offer pre-sale tickets to KOOZA?

There is usually a Cirque Club member presale for our touring shows. A notice will be sent to the members who have selected the city where KOOZA will be presented. Please note that the presale is available for a limited time and cannot be extended.

Are tickets available for persons with limited mobility?

It is not possible to purchase this type of tickets online. To reserve limited mobility tickets, please contact the Box office or contact us. The box office address can be found at the bottom of the Tickets Page for each city.

At what age must tickets be purchased for children?

Children under the age of two years old are admitted to Cirque du Soleil shows for free, however they must remain seated on the lap of a parent at all times. Tickets must be purchased (at children's prices) for all children above the age of two, whether they sit on their parent's lap or not. Please note that many of our shows involve loud noises and periods of darkness which can frighten some children.

Are there group ticket rates?

For more information on special rates or group reservation (12 people or more),  visit the Group page, contact the Box office or contact us. The box office address can be found at the bottom of the Tickets Page for each city.

Is my transaction cancelled when the countdown reaches zero?

At certain stages of the process of buying tickets, we will reserve tickets for you, making them unavailable to other buyers. The countdown will show the time remaining to complete each step before the tickets are returned to circulation. Do not worry, when the countdown will show 30 seconds, the system will ask if you need more time.

Is there a VIP Rouge option for KOOZA?

Yes, the VIP Rouge Experience is available for KOOZA

What is the VIP Rouge treatment?

The VIP Rouge Experience includes: preferred seating, an array of mouth watering hors d’oeuvres, fine wines and refreshments followed by dessert during intermission, a VIP Rouge souvenir, private restrooms, terrace and coat check, all in a stunning décor with a relaxed atmosphere. The VIP Rouge suite opens one hour before the show and during intermission.

What is the difference between VIP Rouge and Premium tickets?

VIP ROUGE and Premium tickets are in the same seating sections, however VIP ROUGE ticket holders enjoy extra privileges, including access to the VIP ROUGE tent.

What are the various methods of ticket delivery?

Tickets may be sent to you via email (electronic tickets) or by mail.

What is an electronic ticket?

An electronic ticket is a ticket emailed to you (as a PDF document) minutes after your purchase. Print the electronic tickets at home and bring them to the show. If you have more than one ticket, it is important that they are printed separately. Electronic tickets require Adobe Acrobat Reader software on your computer in order to read and print them. It’s free, and can be downloaded on Adobe's Official Website.

What do I do if my computer crashes while purchasing tickets?

If your computer crashes during an online ticket purchase,please contact the Box office or contact us. The box office address can be found at the bottom of the Tickets Page for each city. It’s important to include as much information about the purchase as possible when contacting us, particularly your order number.

Are there discounts for travel agents?

There are no discounts offered to travel agents for our shows.

Are there military, senior or student discounts?

Military personnel, seniors (65 years old and up) and students (13 years old and over) are entitled to a discount. A valid piece of identification must be presented upon purchase (includes College and University student I.D.). This offer is available on specific days. The details can be found at the bottom of the Tickets Page, in the Price Policy section for each city.

Purchased tickets

I’ve lost my tickets and/or confirmation!

If you’ve lost your tickets or confirmation, please contact the Box office or contact us. The box office address can be found at the bottom of the Tickets Page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

I’ve lost my order number and/or tickets!

If you’ve lost your tickets or confirmation, please contact the Box office or contact us. The box office address can be found at the bottom of the Tickets Page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

You’ve lost the PDF attachment (electronic tickets), or the email containing the PDF attachment.

If you have lost the PDF attachment (electronic tickets), or the email containing the PDF attachment, you must use your order number and email address to open a session and re-print your electronic tickets online, or request to have them emailed to you, again. The new electronic tickets will have new bar codes, meaning the original electronic tickets sent to you are void. Be sure to present to correct electronic tickets at the show. Please contact the Box office or contact us, if you have further questions. The box office address can be found at the bottom of the Tickets page for each city.

Can I exchange or cancel my tickets?

All ticket sales are final. There are no exchanges or refunds.

What are service charges for?

The convenience fees are applied on all ticket sales, regardless of the type of event. While some companies have decided to include them in the price of the ticket, we have opted for a more transparent method that informs the clients where their money goes. Those fees basically cover the costs of Box Office operation, software, staff, etc. They allow you the convenience of booking your tickets prior to your show instead of standing in line and making due with whatever tickets are left.

I haven’t received my confirmation/tickets!

If you chose to have tickets mailed to you, please allow some time for delivery. If you chose to have electronic tickets sent to you and have not received them, please contact the Box office or contact us. The box office address can be found at the bottom of the Tickets Page for each city. It’s important to include as much information about the purchase as possible, especially your confirmation number if possible.

Can I give my tickets to someone to use?

To avoid any issues and the Big Top entrance, the person(s) to whom you have given your tickets should have a photocopy of both sides of the credit card used to purchase the tickets (the first 12 numbers of the card may be blacked out), a photocopy of one of the purchaser’s pieces of identification (such as a driver’s license), a letter acknowledging the gift signed by the purchaser, and the confirmation number.

What should I do if I can’t print my electronic tickets?

If you cannot print your electronic tickets, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the Tickets page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

Miscellaneous

Are there any discounts, contests or promotions for Cirque Club members?

You will find all the offers available for the members in the Cirque Club section.

What do I do if I think I lost something at a Cirque du Soleil show?

Please contact us, and we will forward your message to our touring team.

Can I access the on site boutique if I don’t have tickets to the show?

It is possible to access the gift shop on any show day, even if you don't have a ticket. Please go to the KOOZA site during a performance and the Cirque du Soleil staff will gladly welcome you to the gift shops. We suggest you arrive half an hour after the show starts, in order to insure all the patrons are seated inside.

How can I buy show photos?

To buy photos of the show, contact Show Time Pictures.

Are there toilets on site?

Yes, Cirque du Soleil provides normal toilet services (not port-o-lets), including running water and handicapped persons access.

May I take pictures during the show?

For licensing and security reasons, all photo and video cameras (with or whithout flash) are strictly prohibited within the Big Top.

How do I get on site?

An automatic email will be sent a week before your performance including information on directions and parking. For more information contact us at Clients Services